Privacy Policy
Effective date: October 20, 2026
Elive Health + Wellness ("Elive Health," "we," "us," or "our") respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices you have. It applies to this website and to the online forms, booking tools, and emails connected to it.
This policy covers website information. Once you become a patient, your medical information is protected under HIPAA and handled as described in our Notice of Privacy Practices, which we give you at your first visit and will provide anytime on request.
Information we collect
Information you give us. When you book a consultation, fill out a contact or signup form, call, text, or email us, we collect what you share. This can include your name, email, phone number, date of birth, the reason for your visit, and any messages you send.
Information collected automatically. Like most websites, our site and its service providers collect basic technical data when you visit. This can include your IP address, browser and device type, pages viewed, time on site, and the site that referred you. We collect this through cookies, pixels, and similar tools.
Advertising and analytics tools. We use tools such as website analytics and the Meta Pixel to understand how people use our site and to measure our ads. These tools may set cookies and collect browsing data as described above. We do not send health information from our forms to advertising platforms.
How we use your information
To schedule and confirm consultations and appointments
To answer your questions and follow up on your requests
To send appointment reminders and practice updates
To send our email newsletter if you sign up for it
To improve our website, services, and advertising
To meet legal, safety, and recordkeeping requirements
How we share information
We do not sell or rent your personal information. We share it only with trusted companies that help us run the practice, and only as needed for them to do that work. These include our website host, our booking and client communication platform, our patient portal and electronic health record, our payment processors, and our email and text messaging providers. We may also share information when the law requires it or to protect the safety of our patients, staff, or others.
Emails and text messages
If you give us your email or phone number, we may contact you about your appointment or request. You can unsubscribe from marketing emails anytime using the link at the bottom of any email. You can stop text messages anytime by replying STOP. Message and data rates may apply. We do not share your phone number with third parties for their own marketing.
Your choices
You can set your browser to refuse or delete cookies. Some parts of the site may not work as well without them.
You can ask us to update or correct your contact information.
You can ask us to delete the website information we hold about you, unless we need to keep it for medical, legal, or billing reasons.
To make a request, contact us using the details below.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information. No website or online service is completely secure, so please do not send detailed medical information through our website forms or regular email. We are happy to discuss your health privately by phone, in our patient portal, or at your visit.
Children
Our website is meant for adults. We do not knowingly collect information online from anyone under 18.
Links to other websites
Our site links to other websites, such as our booking calendar, patient portal, and financing partners. Those sites have their own privacy policies, and we are not responsible for how they handle your information.
Changes to this policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Contact us
Elive Health + Wellness
1149 South Academy Avenue
New Braunfels, Texas 78130
(830) 376-0035